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}, { "type" : "SetStringVar", "varID" : "incState", "str" : { "type" : "ConstantRef", "cName" : "INC_STATE_ASSISTED" } }, { "type" : "SendData", "com-remote" : { "value" : { "webResourceRef" : "INC_EVENT_URL", "list" : { "evt" : { "type" : "AbstractString", "item" : { "type" : "ConstantRef", "cName" : "INC_STATE_ASSISTED" } }, "siteID" : { "type" : "AbstractNumber", "item" : { "type" : "SiteId", "siteId" : null } }, "pageID" : { "type" : "AbstractNumber", "item" : { "type" : "PageId", "pageNum" : { "idx" : 0 } } }, "customerID" : { "type" : "AbstractString", "item" : { "type" : "CustomerId", "value" : null } }, "incrementalityID" : { "type" : "AbstractString", "item" : { "type" : "IncrementalityId", "value" : null } }, "sessionID" : { "type" : "AbstractString", "item" : { "type" : "SessionId", "value" : null } }, "brID" : { "type" : "AbstractNumber", "item" : { "type" : "BusinessRuleId", "value" : null } }, "chatID" : { "type" : "AbstractString", "item" : { "type" : "ChatId", "value" : "" } }, "businessUnitID" : { "type" : "AbstractNumber", "item" : { "type" : "BusinessUnitId", "value" : null } }, "targetAgentAttributes" : { "type" : "ObjectAccess", "object-id" : "CHM", "js-func" : "291c0c428977daed60686f3088cfb5fc" }, "brAttributes" : { "type" : "ObjectAccess", "object-id" : "CHM", "js-func" : "bd0624b441aa33c7f2a71e38f3836a76" }, "type" : { "type" : "ObjectAccess", "object-id" : "CHM", "js-func" : "9eec2171611b01c4b96abc9115443bb1" } }, "end" : "end" }, "type" : "ComRemoteType" }, "logOnError" : true, "maxResendTimes" : 10, "timeout" : 5000, "resendOnError" : true }, { "type" : "FireCustomEvent", "eventName" : "SaleStateTransition" } ] } ], "saveAssistedVariablesActionList" : [ { "type" : "SetStringVar", "varID" : "oldAssistChatID", "str" : { "type" : "VariableRefType", "varId" : "assistChatID", "isVarGetValue" : true } }, { "type" : "SetStringVar", "varID" : "oldAssistDT", "str" : { "type" : "VariableRefType", "varId" : "assistDT", "isVarGetValue" : true } }, { "type" : "SetStringVar", "varID" : "oldAssistAgt", "str" : { "type" : "VariableRefType", "varId" : "assistAgt", "isVarGetValue" : true } }, { "type" : "SetStringVar", "varID" : "oldAsstRuleID", "str" : { "type" : "VariableRefType", "varId" : "asstRuleID", "isVarGetValue" : true } }, { "type" : "SetStringVar", "varID" : "oldAsstRuleName", "str" : { "type" : "VariableRefType", "varId" : "asstRuleName", "isVarGetValue" : true } }, { "type" : "SetStringVar", "varID" : "oldSaleState", "str" : { "type" : "VariableRefType", "varId" : "saleState", "isVarGetValue" : true } }, { "type" : "SetStringVar", "varID" : "oldIncState", "str" : { "type" : "VariableRefType", "varId" : "incState", "isVarGetValue" : true } }, { "type" : "SetStringVar", "varID" : "oldSaleID", "str" : { "type" : "VariableRefType", "varId" : "saleID", "isVarGetValue" : true } }, { "type" : "SetStringVar", "varID" : "oldSoldDT", "str" : { "type" : "VariableRefType", "varId" : "soldDT", "isVarGetValue" : true } } ] }, "businessConstants" : { "DATE_0" : { "type" : "AbstractDate", "item" : { "type" : "XMLGregorianCalendar", "value" : 28800000 } }, "INC_CONTROL_PERCENT" : { "type" : "AbstractNumber", "item" : 0.0 }, "ASSISTED_AGENT_CHAT_COUNT" : { "type" : "AbstractNumber", "item" : 1.0 }, "ASSISTED_CUSTOMER_CHAT_COUNT" : { "type" : "AbstractNumber", "item" : 1.0 }, "SAML_ASSERTION_ON_TRANSCRIPT_REQUEST" : { "type" : "AbstractCondition", "item" : true }, "CONVERSATION_TRANSCRIPT_RETRY_COUNT" : { "type" : "AbstractNumber", "item" : 2.0 }, "CONVERSATION_TRANSCRIPT_RETRY_INTERVAL" : { "type" : "AbstractNumber", "item" : 1000.0 }, "IS_TEST_ENV" : { "type" : "AbstractCondition", "item" : false }, "RECHAT_INTERVAL_1H" : { "type" : "AbstractNumber", "item" : { "type" : "Duration", "value" : 3600000 } } }, "businessCustomEvents" : [ { "name" : "postAuthDataPass" }, { "name" : "AA-SocialService" }, { "name" : "No-AA-SocialService" }, { "name" : "PX3-Visit-Single" }, { "name" : "PX2-Visit-Single" }, { "name" : "PX2-Visit-SingleMCH" }, { "name" : "PX3-Visit-LeadForm" }, { "name" : "CBS-Dep-Marketing-Stall" }, { "name" : "CBS-HE-Marketing-Stall" }, { "name" : "CBS-BUS-Marketing-Stall" }, { "name" : "CBS-Dep-AppOptFdsRev-Stall" }, { "name" : "LES-Auto-AppBuyflow-Stall" }, { "name" : "CBS-LES-ExcScroll" }, { "name" : "saveButtonDepositsClick" }, { "name" : "cancelButtonClick" }, { "name" : "callUsEvent" }, { "name" : "repollTimerDepMarketingFlow" }, { "name" : "repollTimerCCMarketingFlow" }, { "name" : "repollTimerBusMarketingFlow" }, { "name" : "repollTimerAppOptFdsRevFlow" }, { "name" : "repollTimerAppInfoFinanFlow" }, { "name" : "repollTimerAppOptReviewFlow" }, { "name" : "repollTimerLESAutoFlow" }, { "name" : "repollTimerBizMCHMarketingFlow" }, { "name" : "formFieldError" }, { "name" : "formFieldError3x" }, { "name" : "setFormStarted" }, { "name" : "formStartedEvent" }, { "name" : "addResetFormStall" }, { "name" : "addFormStallListener" }, { "name" : "resetFormStall" }, { "name" : "formStallRepoll" }, { "name" : "formFieldStalled" }, { "name" : "formFieldStalled15" }, { "name" : "formFieldStalled30" }, { "name" : "formFieldStalled60" }, { "name" : "formFieldStalled120" }, { "name" : "formDelay" }, { "name" : "formDelay15" }, { "name" : "whyDoWeAskThis3x" }, { "name" : "whyDoWeAskForThisButtonClick" }, { "name" : "nuanceMenuItemClicked" }, { "name" : "nuanceTriggeredSale" }, { "name" : "formCompleted" }, { "name" : "removeToken" }, { "name" : "nuanceContactUsClicked" }, { "name" : "ndep_validation" }, { "name" : "ndep_validation_EF_WellsFargoUSEN" }, { "name" : "ndep_validation_EF_PrivateLabelUSEN" }, { "name" : "ndep_validation_EF_RicohUSEN" }, { "name" : "ndep_validation_CDF_ComsUSEN" }, { "name" : "ndep_validation_CDF_ComsCAFR" }, { "name" : "parsedVADataPass" }, { "name" : "SAMLtest" }, { "name" : "onWIMNewPageDataEvent" }, { "name" : "onNewPageDataEvent" }, { "name" : "SAMLcachedFailureRe-request" }, { "name" : "cachedSAMLnotFound" }, { "name" : "cachedSAMLTSerror" }, { "name" : "checkAgentAvailEFWF" }, { "name" : "checkAgentAvailEFPL" }, { "name" : "checkAgentAvailEFRICOH" }, { "name" : "Launch-WIM-TPB" }, { "name" : "Launch-WIM-TPB-Busy" }, { "name" : "Launch-LSV-CC" }, { "name" : "Launch-LSV-CC-Busy" }, { "name" : "Launch-LSV-CC-OHOP" }, { "name" : "Launch-WIM-TPB-OHOP" }, { "name" : "Launch-LSV-PLL" }, { "name" : "Launch-LSV-PLL-Busy" }, { "name" : "Launch-LSV-PLL-OHOP" }, { "name" : "Launch-WIM-INV" }, { "name" : "Launch-WIM-INV-Busy" }, { "name" : "Launch-WIM-INV-OHOP" }, { "name" : "Launch-CBV-ProdValidation" }, { "name" : "Launch-CBV-ProdValidation-Busy" }, { "name" : "Launch-CBV-ProdValidation-OHOP" }, { "name" : "Launch-LSV-RS" }, { "name" : "Launch-LSV-RS-Busy" }, { "name" : "Launch-LSV-RS-OHOP" }, { "name" : "channelTypeAgentTrue" }, { "name" : "channelTypeAgentFalse" }, { "name" : "salesToServiceClicked" }, { "name" : "Launch-LSV-Hotels" }, { "name" : "Launch-LSV-Hotels-Busy" }, { "name" : "Launch-LSV-Hotels-OHOP" }, { "name" : "drawerMenuLSV" }, { "name" : "drawerMenuDDA" }, { "name" : "drawerMenuFLS" }, { "name" : "drawerMenuINV" }, { "name" : "Launch-P-WIM-BROK" }, { "name" : "Launch-P-WIM-BROK-Busy" }, { "name" : "Launch-P-WIM-BROK-OHOP" }, { "name" : "Launch-CBS-ProdValidation" }, { "name" : "Launch-LSV-CC-CSC" }, { "name" : "Launch-LSV-CC-CSC-Busy" }, { "name" : "Launch-LSV-CC-CSC-OHOP" }, { "name" : "Launch-LSV-CC-CSC-Holiday" }, { "name" : "sessionLogOut" }, { "name" : "OnsiteSearch" }, { "name" : "deepLinkClicked" }, { "name" : "Launch-LSV-BILT" }, { "name" : "Launch-LSV-BILT-Busy" }, { "name" : "Launch-LSV-BILT-OHOP" }, { "name" : "checkSAMLResponse" }, { "name" : "SAMLReRequest" }, { "name" : "deepLinkNina" }, { "name" : "postChatDeepLinkClicked" }, { "name" : "HandleNavigation" }, { "name" : "pctaBarHidden" }, { "name" : "pctaBarShown" }, { "name" : "onChatMinimized" }, { "name" : "onChatRestored" }, { "name" : "Update-Position-For-PctaBar" }, { "name" : "repollChatMinimized" }, { "name" : "Launch-LSV-CHOICE" }, { "name" : "Launch-LSV-CHOICE-Busy" }, { "name" : "Launch-LSV-CHOICE-OHOP" }, { "name" : "Launch-WIM-MOBILE-CHAT" }, { "name" : "SPA_NuanceReInit" }, { "name" : "samlResponseStatus" }, { "name" : "failedSAMLRequest" }, { "name" : "endWimNativeChat" }, { "name" : "nativeXClicked" }, { "name" : "onDeactivateChat" }, { "name" : "wfModalChange" }, { "name" : "setSvcEscValue" }, { "name" : "chkSvcEscAgtAvailability" }, { "name" : "hideActiveChat" }, { "name" : "showActiveChat" }, { "name" : "repollSVCCBVODCRMDLanding" }, { "name" : "Launch-P-LSV-CBV-ODCR-MD" }, { "name" : "repollSVCCBVODCRRMCLanding" }, { "name" : "Launch-P-LSV-CBV-ODCR-RMC" }, { "name" : "repollSVCCBVODCRASLanding" }, { "name" : "Launch-P-LSV-CBV-ODCR-AS" }, { "name" : "repollSVCWIMTPBMDLanding" }, { "name" : "Launch-P-LSV-WIM-TPB-MD" }, { "name" : "repollSVCWIMTPBRMCLanding" }, { "name" : "Launch-P-LSV-WIM-TPB-RMC" }, { "name" : "repollSVCWIMTPBASLanding" }, { "name" : "Launch-P-LSV-WIM-TPB-AS" }, { "name" : "repollSVCCSCLanding" }, { "name" : "Launch-P-LSV-CSC" }, { "name" : "repollSVCTPPayMyWFLanding" }, { "name" : "Launch-P-LSV-TPPayMyWF" }, { "name" : "repollSVCHLMEscrLanding" }, { "name" : "Launch-P-LSV-HLM-Escr" } ], "resources" : [ { "type" : "web-resource", "resource-id" : "EMAIL_TRANSCRIPT_CONTROLLER", "url" : { "null" : null, "allow-protocol-normalization" : true, "string-concat" : { "type" : "strList", "value" : [ { "type" : "VanityDomain", "vanityDomainName" : "https://wellsfargo.digital.nuance.com" }, "/tagserver/transcriptrequest/logTranscriptRequest" ] } }, "access" : "w", "method" : "GET" }, { "type" : "web-resource", "resource-id" : "RESOLVE_IP_CONTROLLER", "url" : { "null" : null, "allow-protocol-normalization" : true, "server-url" : { "type" : "ServerUrl", "value" : "resolve-ip-to-host-name-url" } }, "access" : "rw", "method" : "GET" }, { "type" : "web-resource", "resource-id" : "SET_SALE_CONTROLLER", "url" : { "null" : null, "allow-protocol-normalization" : true, "server-url" : { "type" : "ServerUrl", "value" : "set-sale-url" } }, "access" : "rw", "method" : "GET" }, { "type" : "web-resource", "resource-id" : "SALE_LANDING_CONTROLLER", "url" : { "null" : null, "allow-protocol-normalization" : true, "server-url" : { "type" : "ServerUrl", "value" : "sale-landing-url" } }, "access" : "rw", "method" : "GET" }, { "type" : "web-resource", "resource-id" : "INC_EVENT_URL", "url" : { "null" : null, "allow-protocol-normalization" : true, "server-url" : { "type" : "ServerUrl", "value" : "tagserver-incrementality-onevent" } }, "access" : "w", "method" : "GET" }, { "type" : "web-resource", "resource-id" : "JASPER_ETL", "url" : { "null" : null, "allow-protocol-normalization" : true, "server-url" : { "type" : "ServerUrl", "value" : "log-data-url" } }, "access" : "w", "method" : "GET" }, { "type" : "web-resource", "resource-id" : "ARRAY_JASPER_ETL", "url" : { "null" : null, "allow-protocol-normalization" : true, "server-url" : { "type" : "ServerUrl", "value" : "log-data-evt-list-url" } }, "access" : "w", "method" : "GET" }, { "type" : "web-resource", "resource-id" : "SET_ASSISTED_CONTROLLER", "url" : { "null" : null, "allow-protocol-normalization" : true, "server-url" : { "type" : "ServerUrl", "value" : "set-assisted-url" } }, "access" : "rw", "method" : "GET" }, { "type" : "js-resource", "resource-id" : "rVar", "access" : "rw" }, { "type" : "js-resource", "resource-id" : "tmpVars", "access" : "rw" } ], "coBrowseConfigs" : { "cobrowseMaskingConfig" : [ ], "isEmbeddedResource" : [ ] }, "vamAttributes" : { "programVisitorAttributes" : [ { "type" : "visitorAttribute", "name" : "vis_attr_incr_val", "values" : { }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : true, "maxLength" : "15" } ], "businessVisitorAttributes" : [ { "type" : "visitorAttribute", "name" : "ECN", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "LANGUAGE_INDICATOR", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "CUSTOMER_TYPE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "EMPLOYEE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "DEVICE_EXPERIENCE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "CLIENT_PLATFORM_CODE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "CLIENT_APP_CODE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "UNIVERSAL_UNIQUE_IDENTIFIER", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "WFA_COOKIE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "CUSTOMER_TOKEN", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "CUSTOMER_CHANNEL", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "PROPEL", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "DELINQUENT_HOME_EQUITY_ACC_NUM", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "DELINQUENT_MORTGAGE_ACCT_NUM", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "CUSTOMER_SEGMENT", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "STATE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "MORTGAGE_DAYS_PAST_DUE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "HOME_EQUITY_DAYS_PAST_DUE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "SAML_RESPONSE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "SAMLRESP_TIMESTAMP", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "SAML_ATTEMPTS", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "DEEP_LINK", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "SAML_RESPONSE_STATUS", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "SAML_FAILURE_MSG", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "FAILED_SAML_REQUEST", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, "writeToCookie" : false, "maxLength" : "15" }, { "type" : "visitorAttribute", "name" : "BROK_SUB_FIRM_CODE", "values" : { "Not Set" : true }, "mutuallyExclusive" : true, "externalCustomerID" : false, 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